The four verification steps
Have your SA ID or passport ready.
Step 1
Phone number
A one-time code to your SA mobile number.
Step 2
Identity document
A clear photo of your Smart ID, green ID book or passport.
Step 3
Selfie
A live selfie we match to your ID photo.
Step 4
Location
GPS, or pick your province and town.
Camera not opening?
Allow camera access in your browser.
On a computer
Chrome, Edge, Firefox, Safari
- Open the lock icon next to the address bar and set Camera to Allow for this site.
- If Camera was previously set to Block, Chrome may stop showing a new prompt until you reset permission to Ask or Allow in site settings.
- Refresh the page and press Open Camera again.
- If no prompt appears, close other apps or tabs using your camera and retry.
On a phone
Android and iPhone
- Make sure browser camera permission is enabled in your phone Settings.
- On iPhone Safari: Settings > Safari > Camera > Allow.
- On Android Chrome: Site settings > Camera > Allow for this site.
- If you tapped Block before, Chrome will not re-prompt until you change this site back to Ask or Allow.
- If the prompt still does not appear, restart the browser and try again.
You can always continue verification by uploading a clear image file instead of using the live camera.
Common rejection reasons
Find your reason and follow the tips.
Blurry image
Image too blurry to read. Clear text is required for verification.
- Use natural daylight or a well-lit room — avoid flash.
- Hold your device steady; rest your elbows on a table if possible.
- Make sure the camera focuses before capturing.
Details don't match
Name or ID number doesn't match your registration details.
- Check that your full legal name matches the document exactly.
- Verify your 13-digit SA ID number — one digit off causes a mismatch.
- If you changed your name, upload the updated document.
Expired document
Document is past its expiry date.
- Apply for a renewal at your nearest Home Affairs office.
- Use your SA Smart ID card, green ID book, or passport — whichever is still valid.
Incomplete or cut-off document
Part of the document is missing or cut off in the photo.
- Photograph the entire document from corner to corner.
- Place it on a flat, contrasting surface.
- Avoid cropping the image before uploading.
Wrong document type
Uploaded file isn't a recognised SA identity document.
- We accept: SA Smart ID Card, SA Green ID Book, or SA Passport.
- Driver's licences and bank statements are not accepted.
Non-South-African document
Only SA identity documents are accepted.
- Upload your SA ID book, SA Smart ID card, or SA passport.
- Foreign passports and permits are not supported.
Face not clearly visible (selfie)
Selfie didn't show your face clearly enough.
- Face the camera directly — avoid angles.
- Remove sunglasses, hats, and anything covering your face.
- Use good lighting with even illumination.
Location detection did not match
Automatic detection can be approximate or unavailable.
- Select your province and city manually.
- Check the details, then choose Save location & finish.
- Your location is automatically approved. No proof of address is required.
Flagged for additional review
Flagged for closer inspection. Not necessarily a rejection — admin will review.
- No action needed from you right now.
- Wait for admin review, typically 1-2 business days.
- You'll receive a notification once complete.
Still having trouble?
Email support@verifymzansi.com and include your registered phone number.